Covered products

Applies only to the Auburn Jacket and Yorkshire Pant. Other 1910 apparel, outerwear, and accessories are not covered.

What "lifetime" means

Lifetime means the practical, wearable life of the garment, not the owner's lifetime. We judge it by the garment's age, use, care, condition, and the type of failure. Zippers, snaps, buckles, and other hardware are covered for one year from purchase.

Who's covered

• — The original purchaser, with proof of purchase
• — Products bought new from 1910 or an authorized 1910 retailer in the United States
• — Not transferable. Products bought used, resold, or from marketplaces or unauthorized sellers are not covered.

What's covered

• — Seam tape lifting or seam failure
• — Stitching failure under normal use
• — Fabric or membrane delamination not caused by abrasion, heat, or improper washing
• — Hardware failure within one year of purchase

What's not covered

• — Normal wear and tear, abrasion, and pilling
• — Rips, tears, cuts, or punctures from edges, trees, rocks, lifts, or other contact
• — Burns, heat, or chemical damage
• — Fading, stains, or discoloration
• — Damage from washing or drying that doesn't follow the care label
• — Loss of DWR water repellency (this is normal; reapply a DWR treatment)
• — Hardware after one year
• — Alterations or third-party repairs
• — Misuse, neglect, or improper storage
• — Rental or commercial use
• — Fit, color, or style preference (see our return policy)

How to make a claim

1. 1. Email customerservice@9teenten.com with your proof of purchase, a description of the issue, one photo of the full garment, and one close-up photo of the issue.
2. 2. If we need to see the garment, we'll send a Return Authorization (RA) number. Please don't ship anything without an RA number.
3. 3. Send the garment clean. You pay shipping to us. If the claim is approved, we pay return shipping.

Most claims are resolved within 3 to 5 weeks. California residents: we will complete service within 30 days of receiving your garment unless there are delays beyond our control.

Repaired or replacement items are covered for the rest of the original warranty period. The warranty is limited to one repair or replacement per original purchase.

Out-of-warranty repairs

Torn it or worn it out? We'll still help. Email us photos and we'll quote a repair at a reasonable cost.